Help

Can I fix a typo in a testimonial?

No. There is no route in this product — no dashboard control, no API field, no administrator, no support request — that can change a testimonial's text. That is the rule the whole product is built around, and it is checked in code rather than promised in a policy.

Then what do I do about a phone number somebody left in it?

Remove that span. The span becomes [removed], every other character stays exactly as written, and the reader is told something was taken out. If the proposal differs from the original by a single word anywhere else, the whole proposal is discarded rather than applied.

Can I shorten a long testimonial for a widget?

You can publish a shorter selection of it only in the sense that a layout may show fewer lines with the rest readable. What you cannot do is store a cut-down version as though it were what somebody wrote.

A customer asked me to take theirs down. What happens?

Archive it and it is out of every widget, wall, image and API answer immediately. If they want it gone entirely, delete it — that is a real delete.

How much code is it?

Two lines: a script tag and a div. The layout is a query string on the script tag, so changing a wall into a marquee later does not mean touching the page again.

It shows nothing on my page.

Three usual causes, in order of likelihood: nothing is published yet (Pending is not published); the builder you are using strips script tags from block content, in which case the tag goes in the theme footer; or you are looking at the editor preview rather than the live page, which is normal on Webflow, Framer, Elementor and Squarespace.

Can I embed it in Notion or a newsletter?

No, and not because of us: neither runs a third-party script. Link the hosted wall in Notion, and use a testimonial image in the newsletter. Email has not run JavaScript for twenty years.

Does the widget slow my page down?

It is one small script with no framework behind it and no font to fetch. It draws after your page has drawn.

What does the free plan actually carry?

Fifteen testimonials held at once — not fifteen a month. Deleting one frees a slot, because a plan that punishes you for tidying up is a trap. With them: all twenty-three layouts, unlimited widgets and walls, all thirty-eight import sources, the risk reading, the permission record, the removals, the reels, the thank-yous, and your files back at full quality.

What am I paying for, then?

Unlimited testimonials, your own mark with no credit of ours, your own address, more forms, more seats, the API and signed webhooks, and automatic collection from feeds.

Is there a lifetime plan?

No. Recurring or usage pricing only — a lifetime price for a product with a running cost per customer is a promise somebody eventually has to break.

How do I leave?

Export everything first: the CSV and the original media, free on every plan. Then destroy the project — every record and every file, with the confirmation being the project's name typed out, because none of it is recoverable. Cancelling the subscription is separate and lives with the payment provider; the answer says so rather than letting you find out from a bank statement.

support@getkudobox.com

Each capability also has a page of its own, which ends with what it will not do: everything it does.